Beckmann Visual Publishing : Customer Services

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Customer Services

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How do I find what I want?
How do I order?
How can I make changes to my order?
What is your security and privacy policy?
How much will postage and packing cost?
Why hasn't my order arrived?
How do I buy or use a gift voucher?
How do I return an item for replacement?
Why are some titles not available on DVD?
What payment options are there and is VAT included?
What shall I do about DVD viewing problems?
Where else can I buy Beckmann titles?
Further Ordering Information
Formats: DVD, VHS, Blu-Ray & HD-DVD and TV Colour Systems & Region Codes
Trade Enquiries

Please see the 'Contact Us' page if you wish to email or telephone us with any questions.

Q. How do I find what I want?

There are two ways to find what you want. The easiest way is to enter the title or subject that interests you into the search box (located on the left of the top menu bar). The other way is to choose a category from the left-hand menu and then browse each sub-category. Rest assured you will be able to find what you want easily and efficiently.

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Q. How do I order?

Once you have found the product you wish to purchase all you need to do is click on the 'Buy the VHS' or 'Buy the DVD' Button for the corresponding product. These buttons are always situated at the top and bottom of the products description and also on every sub-category page. The item will then be added to your basket and you will have the options of going to the checkout (paying) or continuing shopping. When you have finished shopping, click on the 'Basket' button (located on the top menu bar). This will allow you to view and amend your order. The on-screen instructions will guide you through the payment process. You can pay by MasterCard, Visa (including debit cards), Switch, Solo and Electron. We are not able to accept American Express.

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Q. How can I make changes to my order?

Alterations to your order can be made when you click on the 'Basket' button. At this stage you can amend the quantity of products already selected by entering the new value in the box provided for each selected item. When you are happy with your alterations, click on 'Recalculate'.

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Q. What is your security and privacy policy?

All online money transactions are taken on our behalf by Netbanx. Netbanx is a highly regarded online banking system which holds our merchant trading account. To find out more about Netbanx and the security measures it takes to protect you during a transaction please visit the Netbanx website.

Please click here to view our 'Privacy Policy'

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Q. How much will postage and packing cost?

UK
1 item: GBP 1.99
Each additional: GBP 1.00

EUROPE
1 item: GBP 3.00
Each additional: GBP 1.50

Rest of the World
1 item: GBP 5.00
Each additional: GBP 2.50

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Q. Why hasn't my order arrived?

Please allow 28 days for delivery. If your order has not arrived within this timescale you may wish to check with your local Post Office. If the order is too large for the letterbox or the recipient is not in when the delivery is made the parcel could be awaiting your collection at the Post Office. Please contact Beckmann Direct on 01624 816585 if you still have not traced your order.

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Q. How do I buy or use a gift voucher?

We can issue Gift Vouchers and send them out on your behalf. Please contact us to discuss your requirements and the amount you would like to spend. Gift vouchers can be used for mail order. At the present time we are unable to accept them over the Internet. To use your voucher for mail order, simply enclose your voucher with your order form before posting to us.

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Q. How do I return an item for replacement?

We are so confident that you will be delighted with your purchases that we offer a 30-day guarantee. If you are not 100% satisfied we will replace or refund within 30 days of purchase.

If you are in the UK, please return direct to us:

BECKMANN VISUAL PUBLISHING,
MILNTOWN LODGE,
LEZAYRE ROAD,
RAMSEY,
ISLE OF MAN,
IM8 2TG
BRITISH ISLES

If you are overseas, please contact us for further instructions.

Please enclose details of your order to assist the processing of your free replacement. The details below would be helpful to us:

Your Customer Number (if known)
Order Number (if known)
Approximate Order Date
Where you bought the item
Full Name
Address
Contact Telephone, Fax or e-mail

Hopefully, you will not have to return one of our products as we strive to maintain excellent technical quality along with top action in all Beckmann products.

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Q. Why are some titles not available on DVD?

All new Beckmann programmes are released on DVD. We have also already re-released around 80 of our back catalogue on to DVD, and more are coming every month. Where appropriate we will endeavour to make our whole back catalogue available on DVD, but this will take time to achieve. Please be patient with us and keep checking the website for news of new releases and re-releases on DVD.

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Q. What payment options are there and is VAT (Value Added Tax) included?

Shopping On-Line can be done with MasterCard, Visa (including Debit cards), Switch, Solo or Electron Cards. Unfortunately, we cannot accept American Express.

As an alternative, payment may be made by Sterling Cheque drawn on a London Clearing bank, sent to:

BECKMANN VISUAL PUBLISHING,
MILNTOWN LODGE,
LEZAYRE ROAD,
RAMSEY,
ISLE OF MAN,
IM8 2TG
BRITISH ISLES

If you prefer, a Sterling Bank Transfer may be made to the following:

Barclays International Banking
Barclays House
Circular Road
Douglas
Isle of Man
British Isles
IM99 1AJ

Account Number: 20285935
Account Name: Beckmann Visual Publishing
Sort Code: 20-26-74
IBAN Number: GB08 BARC 2026 7420 285935
BIC: 9212

When using our bank transfer facility, please remember to clearly mark this on your order.

VAT is included in all our prices.

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Q. What shall I do about DVD viewing problems?

When playing your DVD, a black and white picture may occur if you have linked your DVD through your VCR. This is because the DVD may have 'Macrovision Encryption Encoding', which is designed to prevent the copying of DVD's onto video.

One possible solution is to plug the DVD straight into the TV using a scart adapter or by using the three-way phono plugs.

If you are still having trouble playing the DVD in colour, it could be that your TV is not NTSC compatible (if an NTSC disc), therefore a black and white picture will result. Some TV's are not multi-standard therefore they cannot output an NTSC signal.

Technical problems on DVD should be reported in the first instance to telesales via email at visual@beckmanndirect.com or telephone on + 44 (0) 1624 816585.

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Q. Where else can I buy Beckmann titles?

Beckmann titles can be ordered through local shops, specialist stockists, from online internet video and DVD stores or direct from Beckmann.

Click here for a full list of stockists.

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Further ordering information:

You can order by phone, fax, email, post or online.
Telephone: 01624 816585
Email: videos@beckmanndirect.com
Fax: 01624 816589

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Formats: DVD, VHS, Blu-Ray Disc & HD-DVD

DVD (Digital Versatile Discs)

This is the current and most used format capable of playing high quality images and audio on both DVD players and computers fitted with DVD drives. Current discs can accommodate up to 4 hours of video material with various audio options including Dolby 5.1 and up to 8 different languages. Beckmann's DVD products are specially adapted versions of normal programmes which give viewers several benefits over normal video cassette formats including:

'Chaptering' allowing selections of parts of a programme instantly from a menu or index, e.g. go directly to a yoga movement for a specific part of the body
Higher picture quality. DVD picture resolution is up to 500 lines compared to 270 lines for VHS
Where appropriate we add extra features which can be displayed on demand e.g. historical data, further reading lists, printable information of locations visited in the film etc
High audio quality. Sound quality on DVD is at least as good as an audio CD and is generally better than VHS cassette. Some of our older material may be published on DVD with its original mono sound track, but newer material will appear with hi-fi stereo and, in some cases Dolby 5.1 encoding

Blu-Ray Disc and HD-DVD (High Definition-DVD)

These are the latest formats to be released and provide cutting edge, next generation visual quality and audio designed to embrace the High Definition era. As of this year, Blu-Ray has become the recognised industry standard in this era of next generation technology, with Sony using it in conjunction with its own Playstation 3. HD-DVDs will eventually fade out with fewer and fewer being produced. At this time Beckmann will continue to supply all of its new products solely on DVD until the next generation market is much more established and if/when Blu-Ray eventually replaces DVDs permanently.

TV Colour Systems and Region Codes

Individual countries adopt one of three worldwide colour systems for broadcast TV and pre-recorded tapes and DVDs. These are:

PAL (widely known as the 'British system')
DVD's and VHS in the PAL system are used in the UK, Europe (except France), Australia, New Zealand, South Africa, Far East (except Japan) and most other territories.

NTSC (known as the 'American system')
This format is generally used in the following countries - USA, Japan, Canada, and South America & Bahamas, however as long as you have a multiregional DVD player and a TV that supports NTSC (generally any TV manufactured after 2000 will apply), then you will be able to play NTSC DVDs. Many Beckmann DVDs are available in the NTSC system and can be ordered directly from us.

SECAM VHS
The main countries that use this format are France, Poland and Russia. We do not supply any products in this format.

Region Codes

Region 0: DVDs marked with this region can be played anywhere in the world. The majority of Beckmann DVD releases are region 0
Region 1: DVDs are playable in Bermuda, Canada, the Cayman Islands, United States and U.S. Territories
Region 2: DVDs are playable in the Middle East, Western Europe (inc. U.K. & Ireland), Central Europe, Egypt, French overseas territories, Greenland, Japan, Lesotho, South Africa and Swaziland
Region 3: DVDs are playable in Southeast Asia, Hong Kong, Macau, South Korea and Taiwan
Region 4: DVDs are playable in Australia, New Zealand, Central America, the Caribbean, Mexico, Oceania and South America (except French Guyana)
Region 5: DVDs are playable in the rest of Africa, Former Soviet Union, the Indian Subcontinent, Mongolia and North Korea
Region 6: DVDs are playable in Mainland China
Region 7: Reserved for future use (found in use on protected screener copies of MPAA-related DVDs, and "media-copies" of pre-releases in Asia
Region 8: International venues such as aircraft, cruise ships, etc.

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Trade Enquiries

Would your company like to become a Beckmann Trade Customer?

With hundreds of VHS and DVD titles there is sure to be plenty to interest and satisfy your customers.

Find out if you are eligible to become a trade customer, simply by giving us a call on 01624 816585.

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