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Terms & Conditions

You can order securely email, or by telephone, fax, or postal mail. We accept payment by Visa, MasterCard - or alternatively, by personal cheque, postal order, or international money orders. 

If your order is in stock it will be dispatched on the next working day, or 7-10 days if out of stock. Orders are sent by Royal Mail to UK customers, and by international airmail to Europe and the Rest Of The World. Sometimes we are out of stock of some items, and it does take a little longer. We will always keep you informed if this happens. Naturally, you may cancel your order, if you cannot wait. 

Postage & Packing will be displayed on your order form. Any information you may submit to us is only used by WIENERWORLD - we do not sell your information to third parties. 

Virtually all the videos we sell are PAL format, which is the format used by videos in the UK, most of Europe, Australia, and New Zealand. Our videos are not suitable for standard video players in the USA, Canada and Japan, as a system called NTSC is used there. All our videos and DVDs are brand new (unless clearly stated otherwise), and are guaranteed to work. In the unlikely event that you have received a faulty item, please contact us for return instructions - and we'll get a replacement despatched as soon as possible or if you prefer we will issue a credit note or refund you in the same way as you paid. This does not affect your statutory rights as a consumer. 

You can contact us by telephone on 44 (0) 208 206 1177, by fax 44 (0) 208 206 2757, or by e-mail on info@wienerworld.com. Our office hours are Monday to Friday 9.00am to 5.30pm. After these hours we have a messaging service in which you may leave a message and we will return your call within 24Hrs. At weekends we will return your call within 24Hrs to 48Hrs. 

Our postal address is: 

WIENERWORLD LTD

 

UNIT 7 FREETRADE HOUSE

LOWTHER ROAD

STANMORE

MIDDX

HA7 1EP